Accessibility Statement

This accessibility statement applies to www.brecklandhousing.co.uk

This website is run by Breckland District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Resize text up to 400% without loss of content or functionality. Use Ctrl + (Windows) or Cmd + (Mac) to zoom, adjust settings in your browser’s ‘View’ menu, or use pinch-to-zoom on mobile devices. Learn more about text sizing at AbilityNet
  • All images and graphics conveying important information include text alternatives compatible with screen readers, per WCAG 2.2 Success Criterion 1.1.1
  • Use the Google Translate widget in the bottom right corner of most pages to view the website in languages other than English (note: automated translations may not be fully accurate)

We've also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is?

We know some parts of this website are not fully accessible:

Feedback and contact information

We are always looking to improve the accessibility of our website, if you encounter accessibility barriers or need alternative formats, please contact Locata at accessibility@locata.org.uk. They aim to respond within 5 business days.

If you need information on this website in a different format like accessible PDF or large print: 

Once received, we will endeavour to send you an accessible version.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, complete our Website Feedback Form

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Breckland District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Google Translate Widget at 200% Zoom: When zoomed to 200% or higher, the language selection menu in the Google Translate widget, a third-party plugin, may be cut off, making some language options not fully visible. This impacts WCAG 2.2 Success Criterion 1.4.4 (Resize Text)
  • FAQ Section on the Help page: In the Frequently Asked Questions section, some interactive controls (e.g. links) contain focusable child elements, causing navigation issues for screen reader users as these elements are included in the tab order but not properly announced. This impacts WCAG 2.2 Success Criterion 4.1.2 (Name, Role, Value). We are revising the FAQ section’s HTML structure to ensure interactive controls are not nested
  • Certain ARIA roles not contained by particular parent elements: Some ARIA roles on various pages are not properly nested within their required parent elements, which may affect screen reader compatibility

Non-compliance with the accessibility regulations

  • Ensure form controls have labels - WCAG 2.0 A 1.3.1 
  • Add a scope to table headings - WCAG 2.0 A 1.3.1 
  • Add a submit button to all forms WCAG - 2.0 A 3.2.2 
  • Ensure links can be used by screen readers - WCAG 2.0 A 4.1.2 
  • Ensure controls change appearance when they are selected - WCAG 2.0 AA 2.4.7 
  • Identify the purpose of fields programmatically - WCAG 2.1 AA 1.3.5 
  • Ensure pages don't scroll in two dimensions on small screens - WCAG 2.1 AA 1.4.10
  • Ensure form controls contrast sufficiently with their surroundings - WCAG 2.1 AA 1.4.11 
  • Ensure interactive components are far enough apart - WCAG 2.2 AA 2.5.8 

We are working with the Third-Party supplier to fix these?issues by September 2026. We will be reliant on said Third-Party supplier to fix and deploy any changes. 

What we are doing to improve accessibility

Locata conduct regular accessibility audits using tools like WAVE and axe to ensure WCAG 2.2 AA compliance. This website uses HTML, CSS, and JavaScript, tested for compatibility with assistive technologies like JAWS and VoiceOver.

We also have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise. 

The accessibility of the website is reviewed weekly by running the?Silktide?automated testing software and we fix any issues arising based on this report. Web Editors are being trained to create accessible content. 

Preparation of this accessibility statement

This statement was prepared on 29/06/2021. It was last reviewed on 04/09/2025, and due for review on 04/09/2026.

This website was last tested in September 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Breckland Digital Team.